The Visual Lounge lets you find out about TechSmith behind-the-scenes. Watch screencasts and videos from other customers, meet up with your fellow TechSmith users and staff, and get more tips and tricks!

One of my favorite places to visit at work is our Shipping Department. That's where all the 'magic' happens! I'm always amazed at where our products are being shipped! Jason Hatch heads up our Shipping and Receiving Department. He's pictured above in the green shirt. I thought you'd like to hear some inside info from Shipping! Here's what Jason had to say...

Even new employees ask, “Does TechSmith have boxed software?” Believe it or not, we do and between 20-25% of our customers request a box.

These requests create a fair amount of work for the shipping department at TechSmith under normal circumstances, but during a product release, the workload can quadruple. It all starts with a large inventory influx of the new boxes about two days before release. Shipping boxes are pre-made to get a head start on the orders that will follow. The day of the release is always the most active: a continuous surge of orders are packed/sealed/labeled. With each release, the shipping department faces about 2-3 weeks of heavy shipping days. Once the release activity settles down, the overall volume plateaus at a higher point than before the release.

From large stocking orders for resellers to a single upgrade box to an avid customer, TechSmith will ship to every state in the U.S. and a majority of countries in the rest of the world.

Thanks for the insight, Jason! And, on a side note, you'll notice that the SnagIt box has gotten smaller. It's now in a DVD size box. Lucas Anthony from Shipping mentioned that with the release of SnagIt 9, our product box is now made from 100% Post-Consumer-Waste material! Also, the SnagIt 'Getting Started Guide' is manufactured with 100% recyclable “tree-free” synthetic paper. Our goal is to slowly transition the rest of the physical product components to more eco-friendly materials within the year; this will take place as the products release. And, you can always order the electronic download and bypass the boxed product entirely if you want to be really green.