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Today's guest blog post is from Brian Lesperance, our Sales Manager. Sales has a lot of resources to share with you and they're here to help! Take it away, Brian!

Thanks to the hard work and dedication of the Sales, Customer Service, and Technical Support teams, customers are still getting the quality of service they have come to expect despite the dramatic influx of interest surrounding the release of SnagIt 9.

Specific to Sales, everyone is very excited to be a part of such a significant release. We are busy answering all sorts of questions regarding pricing, capabilities, upgrade options and much more. We have people calling, emailing, submitting a web form, chatting, and even the occasional in person visit! It’s a lot of multi-tasking, something this team does naturally.

We love it when customers contact us directly. But we understand lots of people would prefer to upgrade on their own time. Lucky for them we have a wealth of resources online to help customers upgrade. Here are just a few…

• What’s New
• Upgrade Center
• Learning Center

If you do want to get a hold of us the very best way is our web form, located here. We promise this form is not long! It only asks the questions we need in order to help as fast and accurately as possible. And we’re here 8-8 eastern standard time (OK, so a little longer right now) so we generally get back to folks the same day.

Keep the requests coming, we look forward to upgrading each and every customer to SnagIt 9!

Favorite Feature

I’m a huge fan of the multi-image capabilities. I tend to bounce back and forth between multiple tasks all day, making the new version extremely useful in my workflow.

Brian Lesperance is the Sales Manager. He’s a graduate of Michigan State University and has been with TechSmith since 2002.