Guest Blogger - Renee Badra Keeps TechSmith Running...
Posted on Wednesday August 22, 2007 by Betsy Weber
Our A/C isn’t working and it’s about 90 degrees in my department!
The lights are burnt out in my office!
The dishwasher is overflowing! What should we do?
Hi, my name is Renee and these are examples of the many calls I receive each week here at TechSmith. My official job title is Customer Service Manager, but I also wear many other hats. One of those hats is the “unofficial space allocation/facilities manager/broken desk/there are ants in my office /the toilet is plugged again/my chair is broken………..manager”. I’d like to see someone try to fit that on a business card!
I can always rely on these calls to spice up my day. Since moving to our current location in late 2002, we have added over 100 employees. We started out in one large building and we were quite excited about it, as we had just moved from a two building location. Two buildings just seemed so inconvenient. Well, that didn’t last long as we soon had to expand to a second building in May 2004, a third building in July 2006 and a fourth building in May 2007! We used to refer to the buildings by their addresses, but by the addition of the third, it soon went to Buildings #1, #2, #3, and eventually #4 because all of those address numbers just got plain confusing!
I am a veteran of moving at TechSmith, as I’ve occupied 5 different office/cubicles in my 5 years here. I don’t mind much at all - I actually welcome the change of scenery. However, I’ll admit that I do occasionally get confused. In July I took a week off for vacation. When I came back, I couldn’t remember for the life of me what the address was of my newest building. I actually had to walk down the hall and ask someone where I was!
All of these growing pains are welcome ones to me because it means that TechSmith is a successful company. I’m glad to take these calls, because in my eyes they mean growth and job security! But don’t get me wrong, I do hope that we can all be under one roof sometime in the near future, as it would make my life much easier!
